Refund policy

Refund & Return Policy

Last updated: October 2025

At Saorsa Xpressions, we value your satisfaction and strive to ensure that every piece you purchase makes you feel confident and beautiful. However, if you are not completely happy with your order, we’re here to help.

1. Eligibility for Returns

You may request a return or exchange within 7 days of receiving your order if:

  • The item is unused, unworn, unwashed, and in its original packaging.

  • All tags and labels are still attached.

  • You have proof of purchase (order number or receipt).

Please note that items not meeting these conditions may not be eligible for return or refund.

2. Items That Cannot Be Returned

For hygiene and customization reasons, the following items are not eligible for return or refund:

  • Lingerie, swimwear, or undergarments

  • Earrings and other personal accessories

  • Custom-made or personalized clothing

  • Items marked “Final Sale” or “Non-Returnable”

3. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos.
We will gladly offer a replacement or full refund at no extra cost to you.

4. How to Request a Return

To start a return:

  1. Send an email to work.sheks@gmail.com or WhatsApp our support team within 7 days of receiving your order.

  2. Include:

    • Your order number

    • The item(s) you want to return

    • A brief reason for the return

    • Photos (if the item is damaged or incorrect)

  3. Once approved, we will send you return instructions and address details.

⚠️ Please do not send items back without prior authorization, as unauthorized returns may not be processed.

5. Shipping for Returns

  • For change-of-mind or wrong-size returns, customers are responsible for return shipping costs.

  • For damaged, defective, or wrong items, Saorsa Xpressions will cover the return shipping.

  • We recommend using a trackable delivery service and keeping your proof of postage until your return is confirmed.

6. Refunds & Processing Time

  • Once your returned item is received and inspected, we’ll notify you via email or WhatsApp.

  • If approved, your refund will be processed within 5–10 business days through your original payment method (bank transfer, card, or wallet).

  • Shipping and delivery fees are non-refundable, except when the return is due to our error.

7. Exchanges

Need a different size or color?
We’re happy to exchange items (subject to availability). Simply request an exchange when contacting our team.
If the desired item is unavailable, we’ll process a refund instead.

8. Late or Missing Refunds

If you haven’t received your refund after the stated timeframe:

  1. Check your bank account or card provider.

  2. Contact your bank — sometimes refunds take time to reflect.

  3. If still unresolved, email us at work.sheks@gmail.com.

9. Policy Updates

Saorsa Xpressions reserves the right to update this policy at any time to reflect changes in our operations or applicable consumer laws.
Any updates will be posted on this page with a new “Last Updated” date.

Need Help?

📩 Email: work.sheks@gmail.com
📞 WhatsApp: [Insert business WhatsApp number]
📍 Lagos, Nigeria

We appreciate your trust in Saorsa Xpressions and promise to handle every return with care and fairness 💛